Client Reviews

The Directors of Mitchell Inglis take customer service very seriously, and would like to take this opportunity to apologise to any of our customers that may have experienced some disruption to our usual service and turnaround schedule.

We will always do our very best to offer realistic repair and turnaround timescales, however sometimes grey areas arise and it is not always possible to provide exact repair times and manage the exact customer expectations, owing to insurer views on accident related damage.

5 Star review

I have had a very positive experience at Mitchell Inglis. The staff are all amazing at there jobs. They go above and beyond to ensure customer comes first. My Xtrail had been hit side on. It was taken to a garage that the insurance recommended that garage made my car worst than it had been in the accident. I took my car to Mitchell Inglis. They repaired my car and made it look as good as new. I am thrilled with the job they have done. I would highly recommend you take your car to Mitchell Inglis. I wish I could give them a 10 star rating that is what they deserve.

Linda Mackenzie


Stephanie was helpful, quick and concise.

Calum Macfarlane


5 star review Car pain work was vandalised in for an estimate. Have had work done before very good.

Maureen Mcghee


I had some personal issues which delayed me picking up the car. Helen on service reception was extremely helpful. Particularly her patience as we exchanged phone calls over Thursday and Friday. After I collected the car she was good enough to follow me to the vehicle.

James Donachie


Excellent service from start to finish.

John Gallacher


It was a pleasure to talk with Lorraine she was more than helpful.

Ann Skelton



Graham Stilwell


Excellent quality of repair and the wash and polish is the best the car has ever had! Thank you.

Shaun Grant


I found the whole experience very positive. The garage was very professional and kept me up to date at every stage by phone and text. The repair was carried out to a very high standard and my vehicle was returned to me in immaculately clean condition.

Kirsty Struthers


Just a few words to say than you for a stunning example of customer care and work ethic. A completely seamless response to an issue I had with my BM to which you responded to in such a superbly professional manner! Well done to all involved. If there was an Oscar for body shop repair shops you would win it hands down! Thank you again.

Colin Slinger


A very positive experience. All staff have been friendly and professional. We are delighted with the quality of the repair to our jaguar XJ which was returned washed and valeted. The standard of the courtesy car delivered to the door also exceeded expectations.

High McDonald


I am very pleased with the way the garage kept me informed about the repairs to my vehicle. All contact was professional and polite. Thank you so much for all your help.

Mary Mccallum


Great company excellent staff and a credit to Scotland. Best wishes for the future.

Norwell Maclean


First class attention. Would definitely use Mitchell Inglis again.

Mrs Lynn Morris


Done a great job with my car, gave me my car back as if it was just out the wrapper. Couldn’t fault the company in any way. And thanks to the men and women who took part in the job.

Jack Kennedy


Helpful, courteous, efficient, quick response and clear communications.

Marion Marlowe


Please accept my thanks for an excellent job. My car has NEVER looked so good both internally and externally. A first - class courtesy car too!

David Bowman


I only have positive thoughts on my experience. The car was returned looking like new. It had obviously been looked after with covers on the seats and mats. It has also been cleaned. Thank you.

Angus Macintyre


Car returned in immaculate condition and very happy with the valeting.

Mrs J Livingstone


What a great experience in what has been a traumatic period for us following my sons accident. I have been so impressed, and grateful, for the overall service-from the initial welcome and reassurance from the reception team, the updates by e-mail.

A Hume


Very satisfied pleased with repair - reception staff very good.

R Humphreys


Very satisfied! they even washed and hovered out my car! 5 stars

Darren Griffin


Very happy with service overall thanks.

Edward Whiteside


I thought the service was great. Very polite on the phone. Only thing though not a big deal we were not told what had been done to our car so maybe some paper work could be have been provided ? but overall we are very happy.

James Robertson


I was very satisfied and also pleased the car was cleaned inside and out to a very high standard.

David Reid


Very good service very helpful.

Barbara Stewart


I wouldn’t trust any other repairer with my car. There service is simply the best.

B Bates


Excellent service.

Alexander Borland


Very clear on the repair schedule and well informed on the timescale. Cant praise the company high enough on the workmanship excellent job.

G Nibloe


Many thanks for your assistance.

Angus Steele


Always a great service.

Hester Walker


Seamless and professional service that took all the stress away from the accident! Kept me informed and the looks brand new. Devastated the truck ran into my car and was really worried about the next move but you all handled it brilliantly so thanks.

Charlotte Wylie


Lack updates during repair. I had to contact garage to find out the status of repair. Did speak to a very polite lady who gave me the info. Everything else was handled very professionally. Thank you.

Zorica Rajkovic


Already have recommended to a friend.

J Mathieson


Excellent service from start to finish.

Colin Robertson


Linda and Derek were in exchange in terms of Customer Services and attention Especially Linda whom I dealt with the most. Thank you all.

Gordon Allan


The standard of work seems high and I was dealt with in a very professional and supportive manner.

Heather Drysdale


Just a quick note to thank you for the excellent service received when my car was damaged last month.

From start to finish the service was friendly, flexible and accommodated what was best for us at every turn.

We got the car back last Friday (6/7/18) and the job you guys have done is outstanding. The car looks amazing and we thoroughly appreciate the fact that it was valeted to such a high standard as well (My father in law is a car spray painter of 35 years and even he commented on the high standard of finish).

I've worked in the insurance industry for 12 years and know all too well how many shoddy garages there are out there...Mitchell Inglis surpassed all expectations and I would recommend you to any insurer, client or claims department that I work with.

Jayne Shearer


I just removed all of the plastic and paper which was left in our car this morning, to say the least we were very pleasantly surprised.

Please pass on our gratitude to your staff members that cleaned and vacuumed the inside of our car, this was certainly not expected. Thank you.

Paul & Arlene


Firstly, I would like to thank you sincerely for the care and attention you gave me when repairing my car. The service was second to none, the collection and delivery of my courtesy car was a tremendous bonus as was the quality of the courtesy car.

I will be recommending your company to anyone who needs repairs done. Well done.

David Bell


Thanks. Everything went well and was reasonably fast!



I cannot thank you guys enough for the top class service I have received. You made it so easy, all the staff were very friendly & not to mention my car came back in an immaculate condition!

Thank you again for helping me!

Laura Wordie


The work on my car was first class and it is now back to its best. Thank you for it's clean and tidy return.

Also, huge thanks for keeping me in touch with the cars progress as I could then tell the car hire people how long I needed their services.

Norrie Hunter


I have had a very good experience with your organisation. My repair was booked in promptly and I have been kept informed of the progress throughout. Linda has dealt with most of the communication and passed on my concerns about various aspects of the repairs. Linda had always dealt with me professionally, a credit to your organisation. I have also spoken to Billy, who assessed the damage to the car, and was impressed with the discussion I had with him. The repairs are excellent - bodywork looks like new.

I would also say that the driver who collected my car, took details of the damage & delivered the car back was exemplary. He actually went the extra mile - reversed car to check rear sensors, went over all the work, gave me details if there are any concerns. He was a genuinely lovely bloke.

I would also say it was refreshing to have the car collected & delivered by low loader. I felt both my car and I were treated as everyone would want to be treated.

Joan Bryden


Thank you so much for the very professional way you went about your business and the first class job you done.

C N Johnston


Can't thank the staff of Mitchell Inglis enough! Dealt with my car very professionally and if I had any queries they answered me back straight away.

A huge thank you to all!

Patricia McLennan


Job well done.

Moez Talakshi


I'm very happy with the repairs to my Audi and would like to thank you for the high standard of repair.

Robert Clark


Great service, thanks!

Peter Ivins


Thank you for carrying out the repair to our Freelander. I was impressed with the efficiency of your operation and the courtesy of all staff I encountered.

David Horner


Just picked the car up and we're delighted! Great service, first class job, lots of communication throughout and a speedy repair. Only thing that could've been better was a like for like courtesy car, but really that's no big deal.

Thank you!

Alan Snelling


Thanks for repairing my Audi A3 to a high standard. Very pleased with the repair - would not know that the rear bumper had been damaged. Also thanks for valeting the car. It looked like a brand new car when I got it back, even the alloys were gleaming.

I appreciated the service of returning my car to the car rental company so it was easier for me to pick my car up when I took the rental car back.

Kathleen Wood


Very happy with service from start to finish. Really appreciated the quality courtesy car.

Laura Georgiou


Great service. Staff went the extra mile.

Willie Wilkin


Just a quick note to say well done regarding the repair of my car, first class service from start to finish. The car was returned to me in excellent condition, fully valeted and washed.

Well done, highly recommended!

Stephen McKnight


I am very happy with the repair to my car. The repair which was done expertly was also done very quickly. The arrangements for collection and return of my car were convenient and helpful.

The car was returned clean inside and out. Thank you.

Helen Elliott


My experience with Mitchell Inglis was very positive and professional. My car restored to its former glory, it was also washed inside and out for me picking it up. I was also sent a text to let me know when the car would be ready.

My only suggestion for some area of improvement would be to have someone come out to the car when it's being collected, they can then show you and talk you through the work that has been done to the car. I had this opportunity when I dropped the car off to point out the damage to an assessor, so to be talked through the process of them sorting it would've been a nice touch.

But don't let that deter from what was a very positive experience.

Sean Collins


Thank you for a first class service.

Hugh McKay


I would like to thank you for restoring my car to its original condition. I am very pleased with how quickly you dealt with it and how you kept me updated, would gladly recommend you.

Thank you again.

Molly Boyle


All done perfectly! Thank you.

Anet Yousif


I am very happy with the work done on my car and with the car being picked up and delivered back to me (also, a very pleasant driver). Thank you so much.

Helen Grant


Very professional and smooth process from start to finish. Times provided met and courteous service via transport into town center etc.

I would be happy to recommend Mitchell Inglis.

Ben Barrs


I am delighted with the repair to my car, it is second to none. Such a top quality job well done.

And a special thank you to Marie for all her help. Her customer service skills are great.

Alyson Sharp


We are very pleased with the repair and the promptness in carrying out the work. Thanks to all concerned.

Anne Linden


Really appreciate the support Kenny, from yourself and your team. The car came back to us as expected, work completed to the exact high standards you deliver to. I was very pleased with the updates regarding the paint matching challenges and the personal call to me to go through the finer technical details as to why this happens and the length the team go to in order to get it right. It was appreciated Kenny.

The car was taken to the detailer shortly after the car was delivered back to us for the ceramic coating to be applied to the front of the M135i and I asked for their honest opinion re the paint job and blend on the offside wing. The feedback was simply “best paint job I have seen”, needless to say our cars will not be going anywhere else and no hesitation in recommending you to others.

Please pass my thanks to the team who worked on the car for a job well done!



Fantastic service, brilliant job and extremely efficient. Very pleased. Thank you for taking such good care of me and my car.

Shona Anderson


I found the staff to be very helpful and friendly and the overall service very efficient. My wife's car needs some body work, I will be looking at Mitchell Inglis to carry this out now, given my experience.

Robert Ditty


Overall good job by your team in fixing damage, picked up the car today. Was a little disappointing that I could not get the warranty work done at the same time - I was on holiday while the car was in your shop. I had asked to be kept up to date by email but this did not happen - I did send an email to your website to ask and Linda did a good job updating me after receiving my request.

No major gaps but communications between the different groups in your organisation has potential for further improvement. So good job on repair and done on time as promised.

Brian Smith


This is the second time I have used Mitchell Inglis for major repairs and each time the job has restored the car to original condition. Also it is returned valeted to immaculate condition.

Staff are friendly and helpful - what more can I say!

Jim Handyside


Always 1st class service. My car was returned in sparkling condition. I would recommend you to anybody.

Stan Prosser


Two words, FIRST CLASS!

Arra Martin


Your staff were courteous and very helpful throughout the time my car was being repaired. The repair time was 1 week, which was not long to wait and the car was returned like new.

I do not have any negatives to your service, thanks.

Sandy Fraser


I picked up my Porshe this morning and I just wanted to drop you a quick note to say thank you for a job very well done!

Your team have done a fantastic job including the front desk staff and my car looks like brand new again.

Stephen Andrew


Thank you for resolving the issue with my repair so quickly. I appreciate that. All fine now and thank you for your good work.

Maya Rae McLaughlin


Thank you very much for the work and time you've done on my car. I had to leave it on Friday because I was not happy the first time and when I came back the second time I was over the moon with the work done. The only thing I will say is the side of my driver seat was pure white from the driver that moved the car after the work was done.

P.S. Thanks a lot, happy to have my car back.

Mark Wylie


Delighted with the standard and quality of repairs on my car and also the very height level of customer service from Mitchell Inglis.

I wouldn't hesitate to use the company I future and will be passing on my recommendations to family and friends.

Allison Smart


I have been very impressed with the painless process of having my car repaired. The car was returned to me yesterday looking good and nicely cleaned throughout. Slight panic when the rear door didn't close first couple of times of asking but seems to have settled.

It was a pleasure to deal with professionals any time I called and they kept me updated on progress. The coordination between them and the rental car company was seamless.

I'm sure you understand I have no wish to have to use your services in the future, but if the worst happened I'd feel confident with Mitchell Inglis.

Sandra Gemmell


I would like to thank you for the 1st Class service I received from bringing my car in to the best body car repair shop in Scotland and will be singing your praises to all my family and friends.

My car is back to showroom condition.

Robert Brownlie


My car was uplifted and delivered to arranged locations. A good spec courtesy car supplied for duration of job. Very pleased with repair.

Derrick Duncan


Excellent Service.

D. Garden


Everything was dealt with quickly and without fuss. Pick up of car for repair and delivery when repaired was very efficient. Very friendly on the phone and explained the process fully. Thanks for all your help.

Robin Kerr


Very happy with the service.

Gerry Keenan


Policyholder called to say thanks for the work you did - she is very pleased and says the bodywork on the car looks fantastic.

Neil Smith (Motor Claims Gloucester)


Thank you very much, you have done a great job. I would highly recommend yourselves to my friends and family.

Baljit Rai


Great service - repair looks excellent and car back in 2 days. Didn't need the courtesy car after all but very impressed with the vehicle provided. Great comms throughout the process.

Alan Knox


Great service from you. Car as good as new. Wouldn't even know that it had been rear ended. Thanks.

Carole Laird


The above car was repaired by you as result of a car accident, and was returned to me last week. Firstly the repair was first class. Secondly the car was returned to me after a first class valeting, well done!!! Thirdly the customer service and help received from your customer service person was above and beyond so don't lose her, she is a definite asset.

Ian Bradshaw


Miss Shevlin called to say she wanted to extend her thanks to everyone for the excellent job done on her car. Even though the accident was her fault we made the whole process stress free and easy.

Laura Pringle


Excellent Service!! Better than I expected. My car was polished, I didn't expect that as I never requested. Very pleased with the service. Thank you.

Cecilia Robertson


I would like to say I have been delighted with the friendly professionalism of your company and would rate you 10 out of 10.

Tina Reid


Thank you for the service I received, straightforward courteous and it's a 10 from me.

M. Burns


Excellent Job!

And looking good after a valet as well. And you guys on the front desk also great.

Stephen Roberts


The service that you provide is superb and my car looks like it did before the accident.

Shirley Lawrie


Excellent service.

Hasan Fattah


I just wanted to say thank you for getting the car sorted and turning things around within the timetable.

We were very impressed by the service.

Ian Tudhope


Just a quick text to thank you for the excellent experience I have had with Mitchell Inglis from repairing my car, Excellent customer service and the very pleasant gentleman that dropped off and picked up my car and courtesy car.

Patricia Foster


Thank you for all your assistance during my car being repaired and also driving my car back to Tain, the oldest Royal burgh in Scotland. Happy to have my car back.

Alex McFarlane


Just a quick note to confirm that my car was returned here first thing this morning. The repair is of superb quality, indistinguishable from the original specification, and the car is sparkling all over, in marked contrast to the filthy condition it was in when uplifted.

My thanks to you and everyone from the team and Mitchell Inglis for a very professional, friendly service. Much appreciated. I will definitely use Mitchell Inglis for repair and car care maintenance in the future.

Paul McNair


I had the misfortune to prang my wife's beloved A3 's' line when we were in Dublin over two years ago, following The Warriors on their ill-fated final against Leinster. We had only owned the car for 3 weeks so she was not a happy bunny!

Our insurance company arranges for you to carry out the repair and I was kept up to speed by your customer services as to the timescale for completion - something that I appreciated, being a tricky rear end repair. As you know, some two years on, I spotted a flaw in the paintwork and, on contacting you, I was invited to return the car for inspection.

The whole experience was a joy, from being greeted at reception, being offered coffee, to collecting the car two days later. I was not, however, expecting to see the car completely valeted from top to bottom and I can only say that my wife is a complete and utter happy bunny again thanks to Mitchell Inglis!!

Iain McCormick


Hi, PH (Policy Holder) has called in to praise you for the repair you have done on his vehicle. PH very happy with the service you have given.

Shayned Mayo


I would like to say how pleased I was with the service from the first enquiry to picking the vehicle up. Keep up the good work.

Alan Jardine


My wife's Porsche was delivered yesterday evening so I have not had the opportunity for a close look at the car in daylight though the look I had under artificial lighting has it looking great. Thanks to you & your crew for the grand job & great service, in particular Linda who kept me up to speed with the various twists & turns.

Mike Reilly


Thanks for all your help with my car, it looks great!

G. Haddow


Just a quick email to let you know that Mr McMath has been on the phone absolutely singing your praises.

He's very happy with the quality of repairs carried out on the car and didn't have a bad work to say against you at all. Overall he was really pleased with the process and mentioned that he intends to email over some comments on how pleased he was with the service you've provided.

Thought it was best to let you know about this as bad feedback is always quick to come back to you but you clearly deserve the recognition for the great effort you've put into this one! We also wanted you to know how grateful we are for you when you've provided such a great service as it makes the rest of the claims process a lot smoother when the customer's feel they're being taken care of at the very beginning.

Helen Fairbairn (DF Motor Claims)


We are delighted to have our Ford Fiesta car returned to us looking like the day it came out the garage, your team at Mitchell Inglis from the workshop, receptionist, down to the smartly dress guy that picked up the car and dropped it off again, you all did a first class service to be proud of.

We have used another well known car body repair garage in Ayr, if we were to give them marks out of ten it would be a big FAT ZERO. The replacement plastic trim on the outside of the doors on the o/s was gray and on the n/s was black. On the inside of the drivers door they used a screwdriver to prise the door handle/window switches off, leaving screwdriver marks on the trim, they need to take a leaf out of your book excellence of work ethics, I thank you for a good job done.

Dave Calderwood


Just wanted to pass on my thanks for the work undertaken and also for the really excellent service from both of your colleagues who picked up and delivered the car.

Ann McIntosh


Thanks for all your help and to the team at Mitchell Inglis, great job well done, and for keeping me well informed.

Anthony McLaughlin


Get in Touch

  • Phone:
    0141 435 4400
  • Email:
  • Address:
    Our Glasgow complex is located at:
    1033 South Street, 
    Glasgow, G14 0AQ.


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